°ÅÀÖ¶ÌÊÓƵ is committed to providing a positive experience for all our members, visitors, and guests. Despite our best efforts, we recognise that there may be occasions when you wish to register a complaint. We take complaints seriously and seek to address them appropriately. This information outlines how to voice your concerns, ensuring they are addressed effectively and promptly.
The process
When handling a complaint, The College aims to:
- Address complaints in a fair, objective, and professional manner.
- Resolve issues promptly, without unnecessary delays.
- Use feedback from complaints to continually improve our services.
- Maintain records of complaints for monitoring purposes and public accountability.
What is a complaint?
The College acknowledges and accepts complaints, which may include:
- The conduct of a member of our team.
- Delays in providing a service.
- Failure to deliver a service.
- Unsatisfactory quality of customer service provided.
- A failure by a member of our team to follow °ÅÀÖ¶ÌÊÓƵ policies.
Submitting a complaint
If you wish to make a complaint, please consult the relevant complaints procedure. This document outlines all the necessary steps, including who to contact and the resolution process.
Visitor and Non-members Complaints Procedure
Conference and Events Complaints Procedure
Accommodation Complaints Procedure